Shipping & Delivery Policy

We carefully prepare every NISA order before it leaves our studio. Please review the information below regarding processing, shipping, delivery, and local delivery.

Shipping Availability

NISA for Women currently ships within the United States.

International shipping is not currently available unless otherwise specifically stated.

Order Processing

Orders are generally processed within 3–5 business days, unless a different processing time is stated on the applicable product page.

Business days do not include weekends or U.S. federal holidays.

Processing time refers to the time required to prepare your order before it is transferred to the shipping carrier. Processing time is separate from the carrier's estimated transit time.

Once your order has shipped, you will receive a shipping confirmation with available tracking information.

Processing times may occasionally be extended during collection launches, promotional periods, holidays, unusually high order volumes, or other circumstances affecting fulfillment.

Shipping & Delivery Estimates

Shipping and delivery estimates provided at checkout or by a shipping carrier are estimates and are not guaranteed delivery dates unless expressly stated otherwise by the applicable shipping service.

Once an order has been transferred to a third-party shipping carrier, transit and delivery are handled by that carrier.

Delivery may be affected by circumstances outside NISA's reasonable control, including severe weather, storms, hurricanes, flooding, snow or ice, natural disasters, transportation disruptions, carrier service interruptions, high seasonal or holiday shipping volume, emergencies, or other unforeseen circumstances.

NISA does not own or operate third-party shipping carriers and cannot guarantee carrier transit or delivery times.

Complimentary or Discounted Shipping

From time to time, NISA may offer complimentary/free shipping or discounted shipping as part of a promotion or qualifying purchase.

Unless otherwise stated, complimentary or discounted shipping applies to the original shipment to the customer only.

If an eligible item is later returned, the customer is responsible for return shipping in accordance with our Return & Refund Policy.

Promotional shipping offers may be subject to additional eligibility requirements or exclusions communicated with the applicable offer.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your name, street address, apartment or unit number where applicable, city, state, ZIP code, and other delivery information carefully before completing your order.

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update an address before fulfillment, but address changes cannot be guaranteed once an order has begun processing or has been transferred to a shipping carrier.

NISA is not responsible for delivery delays, failed deliveries, returned packages, or packages delivered to an incorrect location when caused by inaccurate or incomplete shipping information provided by the customer.

If an order is returned to NISA because of an incorrect or incomplete address, failed delivery, or another customer-provided delivery issue, additional shipping charges may apply if the customer requests that the order be shipped again.

Tracking Your Order

When tracking is available, tracking information will be provided after your order has shipped.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Once a package is in transit, the applicable shipping carrier is generally the best source for the most current information regarding the package's location and estimated delivery.

Carrier Delays, Lost or Misdelivered Packages

Once a properly addressed and packaged order has been transferred from NISA to a third-party shipping carrier, the package is in the carrier's possession for transportation and delivery.

NISA does not own, operate, or control third-party shipping carriers and is not responsible for carrier-related circumstances outside our reasonable control, including delays, transportation interruptions, mishandling, loss, or misdelivery while a package is in the carrier's possession.

If your tracking indicates that a package is delayed, lost, or misdelivered, please contact the applicable shipping carrier's customer service directly using your tracking information.

The carrier may require your tracking number, delivery information, photographs, or other documentation to investigate the shipment.

Although carrier-related issues are outside our direct control, NISA is happy to assist where reasonably possible. We can help you locate tracking information, identify the applicable carrier, or understand the appropriate next steps for contacting them.

This does not apply to fulfillment errors caused by NISA, such as sending an incorrect item or shipping an order to an address different from the address correctly provided by the customer.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, we recommend checking around the delivery location, with members of your household, neighbors, a front desk, mailroom, parcel locker, or property management where applicable.

You should also contact the applicable shipping carrier directly regarding the delivery.

In some circumstances, a carrier may mark a package as delivered shortly before the package physically arrives.

NISA will reasonably assist with available order and tracking information; however, we cannot guarantee recovery or replacement of a package that the carrier has confirmed as delivered to the shipping address provided with the order.

Packages Damaged During Transit

Every NISA order is carefully prepared and inspected before leaving our studio.

If the shipping package appears to have been damaged during transit, please retain the outer packaging, shipping label, and product and take clear photographs.

Because shipping carriers are independent third parties, damage caused during transit may require an investigation or claim with the applicable carrier.

If the product itself is damaged when you open your package, please contact NISA within 48 hours of confirmed delivery and provide:

• Your order number

• Clear photographs of the product

• Photographs showing the damage

• Photographs of the outer shipping package

• A photograph of the shipping label

• Photographs of any visible damage to the parcel

We will review the information and assist in determining the appropriate next steps.

Please retain the product and all original packaging while the matter is being reviewed.

Local Delivery

NISA may offer local delivery to eligible addresses within our designated local delivery area when the option is available at checkout.

Local delivery availability is determined by the delivery address and the options displayed during checkout. If Local Delivery does not appear as an available option, the address may fall outside our current delivery area or local delivery may not be available for that particular order.

Local delivery orders are subject to product availability and order processing.

Any local delivery timeframe provided at checkout or following an order is an estimate. Delivery timing may vary depending on order volume, availability, traffic, weather, road conditions, holidays, emergencies, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address, contact information, and any necessary delivery instructions.

The delivery location must be reasonably accessible and safe at the time of delivery.

If severe weather, unsafe road conditions, emergencies, or other safety concerns make local delivery unsafe or impractical, NISA may delay or reschedule the delivery.

Where necessary, we may contact you using the contact information associated with your order regarding your local delivery.

Order Cancellations

Orders may be cancelled within 1 hour of purchase, provided the order has not already been fulfilled, shipped, or transferred for delivery.

Because orders may be prepared quickly, changes or cancellations cannot be guaranteed once fulfillment has begun.

Once an order has been shipped or transferred for local delivery, it cannot be cancelled.

Please refer to our Return & Refund Policy for additional information regarding eligible returns.

Questions About Your Shipment

For quick questions before placing an order, we recommend using the Live Chat available on our website.

For an existing order, shipping concern, or delivery issue requiring documentation, please contact:

info@nisaforwomen.com

Please include your order number and relevant tracking information so we can assist you efficiently.

While you are always welcome to connect with us through our official social media channels, direct messages are not recommended for urgent order or shipping matters because messages may be automatically filtered into requests, hidden folders, or spam.

For time-sensitive order matters, please use Live Chat or email.

We will make reasonable efforts to assist with shipping concerns, including situations where an issue ultimately needs to be addressed directly with the applicable shipping carrier.

Thank you for choosing NISA for Women.