Return & Refund Policy

We hope you love your NISA piece. Every order is thoughtfully prepared and inspected before leaving our studio. If something doesn’t feel right, please review our policy below.

Returns

Eligible items may be returned within 14 days of delivery.

To qualify for a return:

• The item must be unworn, unwashed, unused, and in its original condition.

• All original tags must remain attached.

• The item must be free from perfume, makeup, deodorant, stains, alterations, damage, or other signs of wear.

• A return request must be submitted within 14 days of confirmed delivery.

Items that do not meet these requirements may be refused.

Final Sale & Promotional Items

Items specifically marked Final Sale are not eligible for return, exchange, or refund.

Items sold as clearance or as part of a promotion that specifically states Final Sale are also not eligible for return or exchange.

Using a general discount or promotional code does not automatically make an otherwise eligible item Final Sale, unless specifically stated in the terms of that promotion.

Please review the product page and applicable promotional terms before completing your purchase.

Exception: If a Final Sale or discounted item arrives with a verified product defect, was damaged before shipment, or you received an incorrect item, please contact us within 48 hours of delivery. We will review the issue regardless of its Final Sale status.

Return Shipping

Customers are responsible for the cost of shipping eligible returns back to NISA for Women.

This also applies to orders that originally received complimentary/free shipping or discounted shipping. Complimentary or discounted shipping applies to the original shipment only and does not include return shipping.

Original shipping charges, if any, are non-refundable.

If the return is due to a verified error made by NISA, such as receiving an incorrect item or an item with a verified defect that existed before shipment, we will assist you accordingly.

We strongly recommend using a trackable shipping service and retaining your tracking information until your return has been received and processed.

NISA for Women is not responsible for return packages that are lost, damaged, or misdelivered while being shipped back to us.

Complimentary & Promotional Gifts

From time to time, NISA may offer a complimentary gift with a qualifying purchase.

If a complimentary gift is specifically offered as part of a purchase promotion, the qualifying item must be kept for the customer to remain eligible for the gift. If the qualifying item is returned, the promotional gift must also be returned unused and in its original condition. If the promotional gift is not returned, its stated retail or promotional value may be deducted from the eligible refund.

Small complimentary items or surprise gifts included by NISA as a gesture of appreciation are yours to keep and do not need to be returned.

Refunds

Once an approved return is received, we will inspect the item to ensure it meets our return requirements.

Approved refunds will be issued to the original payment method within 5–7 business days after inspection.

Your bank or payment provider may require additional time for the refund to appear in your account.

Original shipping charges are non-refundable.

Returns that do not meet our eligibility requirements may be refused.

Size Exchanges

We accept exchanges for size only within 14 days of delivery, subject to availability.

To qualify:

• The item must meet all return-condition requirements listed above.

• All original tags must remain attached.

• The customer is responsible for return shipping.

• The requested replacement size must be available.

Because many NISA collections are released in limited quantities, we cannot guarantee that another size will remain available.

We do not offer exchanges for a different design or color. If you would like another style or color, please return the original item if eligible and place a new order.

Final Sale items are not eligible for size exchanges unless otherwise specifically stated.

Damaged, Defective or Incorrect Items

Every NISA order is inspected and carefully prepared before leaving our studio.

If you receive an incorrect item or believe your product was defective or damaged before shipment, please contact us within 48 hours of confirmed delivery.

Please include your order number and clear photographs of the item, the specific issue, and the packaging when applicable.

Verified damaged, defective, or incorrect items are exceptions to our standard Final Sale restrictions.

Carrier Damage, Lost Packages & Delivery Issues

Once an order has been properly packaged and transferred to the shipping carrier, the package is in the carrier's possession for delivery.

NISA for Women does not own, operate, or control third-party shipping carriers and is not responsible for circumstances outside our control, including carrier delays, transit interruptions, mishandling, loss, mis delivery, or damage caused while a package is in the carrier's possession.

For carrier-related delivery issues, please contact the applicable shipping carrier directly using the tracking information provided with your order. The carrier may require your tracking number, photographs of the package, shipping label, or other documentation to investigate the issue.

Although carrier-related issues are outside our direct control, NISA is happy to assist where reasonably possible. We can help you locate tracking information, identify the appropriate carrier, or understand the next steps for contacting them.

If the product itself appears damaged when you open your package, please contact us within 48 hours of delivery. Please provide photographs of the product, outer packaging, shipping label, and any visible package damage.

Please retain the product and all original packaging while the issue is being reviewed.

Order Cancellations

Orders may be cancelled within 1 hour of purchase, provided the order has not already been fulfilled or transferred to the shipping carrier.

After the cancellation window has passed, we cannot guarantee that an order can be changed or cancelled. Once an order has shipped, it cannot be cancelled and must follow the applicable return terms above.

If you notice an error with your order or shipping information, please contact us as soon as possible. We will make every reasonable effort to assist before fulfillment, but changes cannot be guaranteed once processing has begun.

How to Request a Return or Exchange

Please contact:

support@nisaforwomen.com

Include your:

• Order number

• Item you would like to return or exchange

• Reason for the request

For damaged, defective, or incorrect items, please also include clear photographs showing the issue.

Please wait for return instructions before shipping an item back to us. Returns sent without prior approval may not be accepted.

By completing a purchase with NISA for Women, you acknowledge and agree to the applicable return, refund, exchange, promotional, and shipping terms stated above.