Return & Refund Policy

We hope you love your NISA piece. Every order is thoughtfully prepared and inspected before leaving our studio. We understand that sometimes a purchase may not be quite right, and we're here to help you understand your options.

Please review our return, refund, and exchange guidelines below.

Returns

NISA for Women accepts returns on eligible items within 14 days of delivery.

To qualify for a return:

• A return request must be submitted within 14 calendar days of confirmed delivery.

• The item must be unworn, unwashed, unused, and in its original condition.

• All original tags must remain attached.

• The item must be free from perfume, makeup, deodorant, stains, alterations, damage, or other signs of wear.

• Any product components or accessories originally included as part of the purchased item must be returned.

Items that do not meet these requirements may be refused, subject to applicable consumer rights.

To begin a return, please contact us for approval and return instructions before sending your item.

Once return instructions have been provided, please ship the approved return within 7 calendar days, unless otherwise agreed.

Returns sent without prior authorization may experience processing delays or may not be accepted.

Final Sale & Promotional Items

Items specifically marked Final Sale are not eligible for standard returns, exchanges, or refunds.

Clearance items or promotional purchases are considered Final Sale only when this condition is clearly communicated on the product page or in the applicable promotional terms before purchase.

Using a general discount code, welcome offer, or promotional shipping offer does not automatically make an otherwise eligible item Final Sale.

Please review the product details and promotional conditions before completing your purchase.

Final Sale restrictions do not exclude remedies available under applicable law for defective, damaged, incorrect, or otherwise nonconforming items.

Return Shipping

Customers are responsible for the cost of shipping eligible returns to NISA for Women, unless the return results from a verified NISA fulfillment error or another circumstance requiring a different resolution under applicable law.

This also applies to orders that originally qualified for complimentary or discounted outbound shipping.

Original shipping charges are generally non-refundable for voluntary returns, except where otherwise required by law.

We recommend using a trackable shipping service and retaining your tracking receipt until your return has been received and processed.

Customers are responsible for arranging the return shipment and providing accurate return tracking information when requested.

If a return package is lost or damaged in transit, please contact the return carrier to initiate an investigation. NISA will review any related concerns in accordance with applicable law.

Please do not send returns to the address shown on your original shipping label unless that address has been specifically confirmed in your return instructions.

Complimentary & Promotional Gifts

From time to time, NISA may include complimentary gifts with qualifying purchases or as a gesture of appreciation.

Promotional gifts: If a complimentary gift is offered as part of a purchase promotion and the qualifying purchase is subsequently returned, the promotional gift must also be returned unused and in its original condition, unless otherwise stated.

If a promotional gift is not returned, an adjustment may be made to the eligible refund only where the gift's stated value and applicable conditions were clearly disclosed before purchase and the adjustment is permitted by law.

Surprise gifts: Small complimentary items included by NISA as an unexpected gesture of appreciation do not need to be returned.

Included product components: Items advertised as part of a purchased product or set, including included scarves, garment bags, or presentation packaging where specified, are considered part of that product offering rather than optional promotional gifts.

All required components must be returned for a standard full-product refund.

Refunds

Once an approved return has been received, NISA will inspect the item to confirm that it meets the applicable return requirements.

If approved, refunds will be issued to the original payment method, generally within 5–7 business days after inspection.

Your bank, card issuer, or payment provider may require additional time to display the refund in your account.

Original shipping charges are generally non-refundable for voluntary returns, except where otherwise required by law.

Any applicable refund adjustments will be explained to the customer.

If a returned item does not meet our eligibility requirements, we will contact you regarding the outcome and available options.

Nothing in this policy limits any refund rights provided by applicable law.

Size & Garment Length Exchanges

NISA accepts eligible exchanges for size or garment length within 14 days of delivery, subject to product availability.

To qualify:

• The exchange request must be submitted within 14 calendar days of confirmed delivery.

• The item must meet the original-condition requirements outlined in this policy.

• All original tags must remain attached.

• The requested replacement variant must be available.

• The customer is responsible for return shipping for voluntary exchanges.

Customers may request an available alternative size or garment length within the same product and color.

Because many NISA collections are produced in limited quantities, we cannot guarantee that a replacement size or length will remain available.

We do not offer standard exchanges for a different product design or color. If you prefer another style or color, you may return the original item if eligible and place a separate order.

Replacement shipment costs, if applicable, will be communicated before an exchange is confirmed.

Final Sale items are not eligible for voluntary size or garment length exchanges unless otherwise expressly stated.

Exchanges involving defective, damaged, incorrect, or nonconforming items will be handled separately in accordance with applicable law.

Damaged, Defective or Incorrect Items

Every NISA order is inspected and carefully prepared before leaving our studio.

If you receive an incorrect item or discover that your product arrived damaged or defective, please contact us as soon as possible, preferably within 48 hours of delivery.

When contacting us, please include:

• Your order number

• A description of the issue

• Clear photographs showing the affected product or incorrect item

• Photographs of the shipping packaging and label, where relevant

Please retain the item and its original packaging while the issue is being reviewed.

We will assess the information provided and determine an appropriate resolution, which may include a replacement, exchange, refund, or another remedy depending on the circumstances and applicable law.

Verified fulfillment errors and qualifying defective or damaged items are not subject to ordinary Final Sale restrictions.

The preferred 48-hour reporting timeframe helps us investigate issues promptly but does not eliminate rights available under applicable law.

Carrier Damage, Lost Packages & Delivery Issues

NISA carefully packages orders before transferring them to third-party shipping carriers.

Occasionally, shipments may experience delays, damage, loss, or delivery discrepancies while in transit.

If your shipment is significantly delayed, appears lost, or has been marked as delivered but cannot be located, please contact us with your order number and tracking information.

We will review the available shipment details and, where appropriate, assist with a carrier investigation or claim.

Customers may also contact the shipping carrier directly for additional tracking information.

If your product arrives damaged, please retain the product, outer packaging, shipping label, and any relevant photographs so the circumstances can be reviewed.

Delivery concerns will be assessed according to the available evidence, circumstances, and applicable consumer protection requirements.

For additional information about shipping estimates, delivery addresses, and carrier-related issues, please refer to our Shipping & Delivery Policy.

Order Changes & Cancellations

Customers may request cancellation within 1 hour of purchase, provided the order has not already been fulfilled, shipped, or transferred for delivery.

Because orders may be prepared quickly, modifications and cancellation requests cannot be guaranteed once fulfillment has begun.

After an order has shipped or been transferred for local delivery, it generally cannot be cancelled through the standard cancellation process.

Eligible items may still be returned in accordance with this policy.

These restrictions do not affect cancellation or refund rights that may apply if an order cannot be fulfilled or shipped within the promised timeframe.

If you notice an error in your order or shipping information, please contact us as soon as possible so we can review the available options.

How to Request a Return or Exchange

To request a return or exchange, please contact:

support@nisaforwomen.com

Include the following information:

• Your order number

• The item you wish to return or exchange

• The reason for your request

• Your requested replacement size or garment length, if applicable

For damaged, defective, or incorrect items, please include clear photographs showing the issue.

Please wait for return authorization and instructions before shipping an item back to us.

Once your return has been received and inspected, we will contact you regarding its status and any applicable refund or exchange.

For general shipping questions or delivery updates, please refer to our Shipping & Delivery Policy or contact our customer support team.

Thank you for choosing NISA for Women. We appreciate your understanding and the trust you place in our small business.

This policy does not limit any rights or remedies available under applicable law.